CELCOM Technologies
Web Enabled Services
Order Taking

Customers nowadays prefer to place an order from comfort of their home. They want to inquire completely about product or service before making final purchase decision. Speaking to an expert live operator not only satiates their inquisitive mind, but also increases customer's confidence to invest in the product/service. Outsourcing order taking service to a call center will ensure streamlined sales of your product, while giving you enough of time to focus on other core competencies of your business like product promotion, brand building and much more.

Billing Queries

With well-equipped infrastructure and state of the art technology, Go4customer strives to deliver better results with the assurance of accuracy and smooth customer interaction. Our team of experts will take care of all your mind-boggling billing related issues, right from the charge of subscription cancellation to resolving simple confusion of customers related to the billing model etc

Email Support

We, at Go4customer, help you in building your brand image by promptly handling your customer's email queries through our real-time email answering services. Our well-trained and highly experienced experts provide reliable and complete answers to your customer's email queries and reduce follow-ups.

Chat Support

Is your business suffering due to declining sales or lack of customer interest? Are you struggling to keep your customer satisfied? If yes, then outsource live chat support services and focus on your company's core competencies. Immediate solution to technical or non-technical queries through chat support is the most convincing factor for any business. In fact, this service is purpose-built to improve your business and enhance your profits. Live and cost-effective chat support service is essential to drive organisational goalmouths of such enterprises.

Chatbot Services

Chatbots, with regard to customer service, are AI driven virtual agents that handle support interactions in an appropriate and efficient manner. By means of chatbots, odds of delivering remarkable customer service are likely to ameliorate. Go4customer holds an illustrious name in offering unmatched chatbot implementation that eases customer interactions, which directly hikes your ROI.

Market Research

Changing expectations, lifestyles, access to ever-evolving data & information, life stages, and inflating competition inevitably foretells the variable customer preferences and their buying decisions. The dearth in comprehending the consumer behavior, preferences and mindsets can entail significant losses - both in terms of customers and business reputation, thereby emphasizing on the need for robust market research services. Smart enterprises use market research services to incessantly monitor & quantify changing consumer needs, market size, and analyze user behavior to stay ahead of the competition. Market research firms provide businesses with accurate stats to plan and develop products and services that profitably match customers' requirements and bolster decision making, enabling them to enter into the growth and success trajectory

Product & Service Promotion

At Go4customer, we specialise in the best publicity services to cater to your product's promotional needs. Our team of marketing experts strive to implement innovative strategies so that effective and proven business solutions get deployed. In order to accomplish the same, we carry out viral marketing campaigns and roll out powerful promotional campaigns which leave an impact on the onlooker's mind. Our skilled teams with enriched experience and qualifications assist you in your product promotion activities, right from conceptualization through implementation.

Debt Collection

At Go4Customer, we are engaged in offering skilled debt collection services to our customers. We possess the expertise to recover the debt amount and facilitate follow-up payments for you. The provision of suitable court action & repossession can also be taken into consideration as per the case requirements.

Some of our key debt collection services are:

CELCOM Technologies